If we made a mistake with your order, or if there is a defect, then please email our Customer Support Team at email@example.com. If you received a defective item, then please provide photos of the issues you are referring to. If you received an incorrect item, then please provide an image of the item along with your packing slip.
We can then provide a return label (domestic only) if an exchange needs to be made. We must be notified of any defects within 30 days of delivery. Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.
Do your products have a warranty?
We have a 30-day exchange or store credit policy for all of our products (excluding downloadable products or personal training packages). We must be notified within 30 days of delivery regarding any defects or issues. Anything beyond the 30 days will be considered wear and tear. Therefore, will not be eligible for replacement or reimbursement. We will be happy to treat a defect situation case by case. Please email us at firstname.lastname@example.org if you have any further questions or concerns.
When do you restock products?
We generally do not restock our items. We will release the same styles in new colorways, or release new styles altogether. There are a few circumstances where we will restock the same item twice, and if we do, we will make an announcement. Be sure to check out our social media and subscribe to our newsletter so that you can stay up to date with all our new releases and restocks.